At Jai Super Stores, we want you to be satisfied with your purchase. If you receive a product that is damaged, defective, incorrect, or otherwise eligible for return, please contact us as soon as possible.

1. Eligible Returns

A return may be accepted if:

• The product was damaged when delivered.
• The wrong product was delivered.
• The product is defective or unusable.
• The product does not meet the applicable return requirements of our store.

For grocery and perishable products, please contact us promptly after delivery, preferably on the same day the order is received.

2. Non-Returnable Products

Due to health, safety, hygiene, and the perishable nature of certain grocery products, some products may not be eligible for return.

Opened, used, consumed, or damaged products may not be accepted for return unless the product was already damaged or defective when delivered.

3. No Exchanges

We do not offer product exchanges.

If an eligible product is received damaged, defective, or incorrect, we may provide an appropriate resolution, such as a refund or replacement, at our discretion and subject to product availability.

4. How to Request a Return

To request a return or report a problem with your order, please contact us at orders@jaisuperstores.in or +91-99400 22297 and provide:

• Your order number.
• The name of the product.
• A description of the issue.
• Photos or other evidence of the damaged, defective, or incorrect product, where applicable.

5. Refunds

If a refund is approved, the refund amount and method will depend on the circumstances of the return and the original payment method.

We will communicate the applicable refund details to the customer once the return request has been reviewed.

6. Contact Us

For questions regarding returns, please contact:

Jai Super Stores
Email: orders@jaisuperstores.in
Phone: +91-99400 22297
Address: No, 647/A, Britannia Nagar 3rd Street, Chennai - 600066